One day recently I dashed into a local haircut shop shortly after it opened, hoping to beat the rush and get a quick trim before a meeting. It had been a while and I was looking and feeling shaggy.
The store is one of those national franchise chains that have grown, weed-like, to seemingly inhabit every local shopping center. It has been hawking its franchises on CNBC, LinkedIn, and other media.
There was no one in the store when I entered…no customers and no employees up front. After a couple of minutes, a young woman (I'll call her Abby) came up from the back and apologized for my wait, saying, “it takes us a little longer to open up because we are short-staffed these days.”
My family and I patronize this store frequently. The staff is attentive, friendly and professional. The cost of its services are reasonable, the cuts competent and the customer loyalty program keeps us, well, loyal. The store has been popular and can get crowded at peak times, hence my early morning visit.